---
title: A Guide to Question Frames
description: Question frames guide
---

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# A Guide to Question Frames

**Question frames** provide customers with total freedom to answer in their own words. Unlike multiple-choice options, these frames allow for open-ended feedback, suggestions, or creative responses, making them an essential tool for qualitative data collection.

---

### **Step 1: Adding the Frame**

To start collecting open-ended responses:

- **Create**: Select the **"+" icon** from the left-hand navigation.
- **Locate**: Choose **Question** from the **Standard** tab.
- **Identify**: The name you give your frame automatically populates the header and serves as the **field mapping ID** for any submitted answers.

![questvb](https://howto.odicci.com/hs-fs/hubfs/Question%20Frame/questvb.png?width=631&height=409&name=questvb.png)

---

### **Step 2: Crafting Your Question**

Once the frame is added to your canvas, you can define the specifics of the interaction:

- **Define the Ask**: Enter the specific question or statement you want the customer to address.
- **Placeholder Text**: Add helpful placeholder text inside the answer field to guide the customer on what to type.
- **Character Limits**: Keep in mind that there is a **maximum character count of 250** per answer.

![Frame 1494 (1)](https://howto.odicci.com/hs-fs/hubfs/Question%20Frame/Frame%201494%20(1).png?width=630&height=408&name=Frame%201494%20(1).png)

- **Text Styling**: Use standard text formatting to match the question and answer field to your brand’s aesthetic.
- **Mandatory Responses**: Under the **Options** menu, you can toggle the **Required** setting. When enabled, the customer *must* enter an answer to proceed to the next frame in the experience.

![Frame 1488](https://howto.odicci.com/hs-fs/hubfs/Question%20Frame/Frame%201488.jpg?width=623&height=158&name=Frame%201488.jpg)

 

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